Privacy policy

TheLadsOfficial · Last updated: October 4, 2026

1. Introduction

This Privacy Policy explains how TheLadsofficial ("we", "us", "our") collects, uses, and shares your personal information when you visit theladsofficial.com (the "Site"), place an order, or contact us. Our Site is powered by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

By using the Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

2. Information We Collect

Information you give us. When you place an order, subscribe to updates, or contact us, we collect your name, phone number, email address, delivery address, city, order details, and any messages you send us.

Payment information. We accept Cash on Delivery (COD) or other methods. You pay the courier when your order arrives, so we do not collect or store any card or bank details on the Site.

Information collected automatically. When you browse the Site, we automatically collect certain data using cookies and similar technologies, including your IP address, browser type, device information, pages viewed, time spent on the Site, and the website you came from.

3. How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders
  • Contact you by phone, WhatsApp, SMS, or email to verify orders and share delivery updates
  • Handle returns, exchanges, and customer support requests
  • Send you offers and updates about our products, where you have agreed to receive them
  • Improve the Site and measure how our advertising performs
  • Prevent fraud, fake orders, and misuse of the Site
  • Comply with applicable laws of Pakistan

4. Cookies and Meta Pixel

We use cookies, which are small files stored on your device, to keep items in your cart, remember your preferences, and understand how visitors use the Site.

We also use the Meta (Facebook and Instagram) Pixel. The Pixel collects information about how you interact with our Site, such as pages you view, products you add to your cart, and purchases you make. This helps us measure the results of our ads and show relevant ads to you on Facebook and Instagram. Meta may use this data in line with its own Data Policy.

You can control cookies through your browser settings, and you can manage ad preferences in your Facebook and Instagram account settings. Disabling cookies may affect some features of the Site, such as the cart and checkout.

5. Who We Share Your Information With

We do not sell your personal information. We share it only with trusted partners who help us run our business:

  • Shopify – hosts our Site and stores order data
  • Post Ex – our courier partner, who receives your name, phone number, and delivery address to deliver your order and collect payment
  • Meta – through the Meta Pixel, for advertising and analytics

These partners may only use your information to provide their services. We may also disclose information if required by law or to protect our rights, customers, or the public.

Some of these providers operate outside Pakistan, so your information may be processed in other countries.

6. Marketing Communications

If you choose to receive offers or updates from us, we may contact you by email, SMS, or WhatsApp. You can opt out at any time by replying "STOP", using the unsubscribe link, or contacting us using the details below. Order-related messages will still be sent.

7. Data Retention

We keep your information only for as long as needed to fulfil your orders, provide support, handle returns, keep business records, and meet legal requirements. After that, we delete or anonymise it.

8. Data Security

We take reasonable steps to protect your information, and our Site is secured with SSL encryption through Shopify. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Your Rights

You may contact us at any time to:

  • Ask what personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information, unless we must keep it for legal or order-related reasons
  • Opt out of marketing messages

We may ask you to verify your identity before acting on a request.

10. Children's Privacy

The Site is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

The Site may contain links to other websites, such as our social media pages. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

TheLadsofficial Website: theladsofficial.com Email: clothingbylads1@gmail.com Phone / WhatsApp: 03096607226 Address: street no 9 New Khalidabad Faisalabad, Pakistan.