Shipping policy

TheLadsOfficial · Last updated: October 4, 2026

This Shipping Policy explains how we process and deliver orders placed on theladsofficial.com. It forms part of our Terms of Service.

1. Where We Deliver

We currently deliver within Pakistan only. We do not offer international shipping at this time.

2. Shipping Charges

We charge a flat shipping fee of Rs. 100 on every order. The shipping fee is shown at checkout and is added to your order total, which you pay in cash when the parcel arrives.

3. Order Processing Time

After you place an order, we confirm it by phone call, WhatsApp, SMS, or email. Confirmed orders are processed and handed to our courier within 2 to 3 working days. Working days are Monday to Saturday, excluding public holidays. Orders placed on holidays or during sale periods may take a little longer to process.

4. Delivery Time

We ship through our courier partner, PostEx. Delivery time depends on the city you order from:

  • Major cities are usually delivered faster.
  • Smaller towns and remote areas may take longer.

In general, you can expect delivery within 3 to 5 working days after dispatch. These are estimates, not guarantees. Delays can happen because of courier workload, weather, strikes, public holidays, or other events outside our control.

5. Order Tracking

Once your order is dispatched, we will share your tracking number or update you by WhatsApp, SMS, or email. You can use it to track your parcel on the courier's website or ask us for an update.

6. Payment on Delivery

All orders are paid by Cash on Delivery (COD). Please keep the exact amount ready and pay the courier when you receive your parcel. Please check that the parcel is sealed and undamaged before accepting it.

7. Delivery Attempts and Failed Deliveries

The courier will try to contact you on the phone number you gave us and attempt delivery to your address. If you are unavailable, your phone is unreachable, or the address is incorrect or incomplete, the courier may make further attempts and then return the parcel to us.

We may cancel orders that cannot be delivered or that are refused without a valid reason. Customers who repeatedly refuse deliveries may be blocked from placing future orders.

8. Wrong or Incomplete Address

Please double-check your name, phone number, city, and full address before placing your order. We are not responsible for delays or failed deliveries caused by wrong or incomplete details. If you need to change your address, contact us as soon as possible, before your order is dispatched.

9. Damaged or Wrong Items on Arrival

If your parcel arrives damaged, or you receive a wrong item, please contact us within 7 days of receiving it, with photos or an unboxing video. We will handle it as described in our Return & Refund Policy.

10. Order Cancellation

You can cancel your order before it is dispatched by contacting us on WhatsApp or email. Once the parcel has been handed to the courier, it can no longer be cancelled.

11. Contact Us

If you have any questions about your delivery, contact us:

TheLadsofficial Website: theladsofficial.com, Email: clothingbylads1@gmail.com, Phone / WhatsApp: 03096607226