Refund policy

TheLadsofficial · Last updated: October 4, 2026

Thank you for shopping with TheLadsofficial (theladsofficial.com). We want you to be happy with your order. Please read this policy carefully before placing an order.

1. Returns Are Accepted Only for Damaged or Wrong Items

We accept returns and exchanges only if the item you received is:

  • Damaged or defective (for example, torn, stained, or with a stitching or manufacturing fault), or
  • Wrong (a different product, size, colour, or design from what you ordered)

We do not accept returns or exchanges for change of mind, personal preference, or because the item does not suit you. Please check the size chart and product details carefully before ordering.

2. How to Report a Problem

To be eligible, you must contact us within 7 days of receiving your order:

  1. Message or call us on WhatsApp at 03096607226, or email clothingbylads1@gmail.com.
  2. Share your order number, your name, and clear photos or a video showing the damage or the wrong item.
  3. We recommend recording an unboxing video when you open your parcel. It helps us resolve your claim faster.

Once we review your photos or video, we will confirm whether your claim is approved and tell you the next steps.

3. Condition of the Item

To be accepted for return, the item must be unworn, unwashed, and in its original packaging with all tags attached, apart from the damage or defect you are reporting.

4. Your Options After Approval

If your claim is approved, you can choose one of the following:

  • Exchange: We will send you the correct or a replacement item, subject to availability.
  • Refund: We will refund the amount you paid for the item once we have received and checked the returned product.

If the item you want is out of stock, we will offer you a refund instead.

5. Return Shipping

For approved claims, we will pay the return shipping cost. We will arrange the pickup through our courier partner, PostEx, or tell you how to send the item back. Please do not send the item back before we confirm your claim, as we cannot be responsible for returns we have not approved.

6. How Refunds Are Paid

Because our orders are paid by Cash on Delivery, refunds are sent by bank transfer, JazzCash, or Easypaisa to the account details you give us. Refunds are processed within 7 to 10 working days after we receive and inspect the returned item. The refund covers the price of the item and, for approved claims, the delivery charges you paid.

7. Orders We Cannot Accept Back

We may refuse a return or exchange if:

  • The claim is made after 7 days of delivery
  • The item has been worn, washed, altered, or damaged after delivery
  • Tags or original packaging are missing
  • The photos or video do not show the damage or wrong item
  • You refuse to accept a correctly delivered order at your door

8. Cancelling an Order

You can cancel your order before it is dispatched by contacting us on WhatsApp or email. Once the order has been handed to the courier, it can no longer be cancelled.

9. Contact Us

If you have any questions about this policy, contact us:

TheLadsofficial Website: theladsofficial.com, Email: clothingbylads1@gmail.com, Phone / WhatsApp: 03096607226